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NetFib accessibility plan

Preliminary version

1. Message from management

NetFib is committed to offering Internet services that are accessible to everyone. We believe that every person should be able to participate fully in the digital society, without barriers. This accessibility plan presents our commitments, our actions and our continuous improvement approach.

2. About NetFib

NetFib is a fibre-optic Internet service provider serving the Eeyou Istchee – James Bay region. We offer residential and commercial services, as well as multichannel customer service.

3. Commitment to accessibility

We are committed to:

  • Identifying, removing and preventing barriers to accessibility in our services, communications and infrastructure.
  • Consulting persons with disabilities to guide our actions.
  • Offering alternative formats and accommodations on request.
  • Training our staff in accessibility and inclusive customer service.

4. Consultation process

To develop this plan, NetFib:

  • Consulted customers and community members living with different types of disabilities (physical, sensory, cognitive, etc.).
  • Gathered feedback through surveys, focus groups and individual interviews.
  • Incorporated the suggestions and concerns expressed during these consultations.

We will continue these consultations regularly to continuously improve our practices.

5. Identified barriers

The main barriers identified are:

  • Accessibility of the website and digital documents.
  • Accessibility of customer service (phone, email, in person).
  • Physical access to our offices.
  • Communication in alternative formats.
  • Online subscription and account management processes.

6. Accessibility measures

NetFib has implemented or plans to implement the following measures:

  • Upgrading the website to meet WCAG 2.1 AA standards.
  • Training staff to welcome persons with disabilities.
  • Providing documents in large print, braille, audio or other formats on request.
  • Improving the physical accessibility of our offices (ramp, signage, etc.).
  • Customer service accessible through telephone relay, TTY and email.
  • An accessible feedback process (see the next section).

7. Feedback process

Anyone can share comments or concerns about the accessibility of our services:

  • Email: accessibilite@netfib.ca
  • Phone: 1-800-XXX-XXXX (relay and TTY available)
  • Online form: coming soon
  • Mail:
    NetFib – Accessibility
    333, 3 Rue – Bureau 3
    Chibougamau, Quebec G8P 1N4

We accept feedback in the format of your choice and can provide this process in alternative formats on request. Feedback may be anonymous and is handled confidentially.

8. Alternative formats

This plan, and all information about accessibility, are available free of charge in alternative formats (braille, large print, audio, etc.) on request. To make a request, please use one of the contact methods above.

9. Monitoring, evaluation and progress reports

  • The accessibility plan will be reviewed every 3 years or following major changes.
  • A progress report will be published every year (or at the frequency required by regulation), presenting the progress made and the new measures adopted.
  • Feedback received will be analyzed and incorporated into updates of the plan.

10. Contact information and additional details

For any question about accessibility or to get help, please contact:

Accessibility officer
NetFib
Email: accessibilite@netfib.ca
Phone: 1-418-748-1105 or 1-800-XXX-XXXX