Privacy policy

This privacy policy governs how NetFib, a registered name owned by GNITIC Inc., collects, uses, maintains and discloses information collected from users of the netfib.com website. This privacy policy applies to the website and to all products and services offered by NetFib.

General identification information: we collect the following information in person, by phone or by email: last name, first name, mailing address, phone number, email address, demographic information.

Information collected through the website: the netfib.com website sets no cookies, uses no audience measurement or advertising tracking tools and contains no forms. As with any website, our host technically processes visitors’ IP addresses in order to deliver the pages and protect the site. Signing up and managing your account take place on our customer portal, client.netfib.com.

• Internet account: collected by phone: civic number, street, city, postal code.
• Newsletter: email address.

Information collected through social media: social media collect a variety of information about our users. This may include demographic data such as age, gender and geographic location, as well as information about interests, consumer habits, online interactions, shared posts, followed pages, likes and comments.

Transaction information: payment information, transaction history. No credit card is stored on our servers. Our payment partners are QuickBooks, PayPal, Stripe and Square.

Other information: any other information you choose to provide to us voluntarily.

The personal data we collect is used to provide our services. It may be used to:

• Provide you with the products or services requested.
• Contact you about your project or your transactions.
• Inform you about updates, special offers and events.
• Improve and personalize your user experience.
• Ensure the security and integrity of our services.

We do not disclose personal information to third parties, except in the following cases:

• When necessary to provide our services or products.
• When required by law or in the context of legal proceedings.
• Always with the consent of the person concerned.

We retain your personal data for as long as necessary to achieve the purposes for which it was collected, unless otherwise required by law.

We put in place appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration or destruction.

• Data protection: we encrypt your data in transit to protect it against unauthorized access.
• Access control: access to your data is strictly limited to the employees who need it, all subject to strict confidentiality policies.
• Technical measures: we use firewalls, antivirus software and detection tools to prevent unauthorized access.
• Data backup: we regularly back up your data in secure environments to ensure its availability when needed.
• Awareness and training: we regularly train our staff in security best practices to protect your data against threats.

We have put in place procedures for the secure destruction of personal data when it is no longer needed or when an individual requests its deletion. We irreversibly delete the data to prevent any subsequent identification.

You have the right to access, correct or delete your personal data, or to restrict its processing. You may also object to the processing of your personal data.

For any question or concern about our privacy policy, please contact our person in charge of the protection of personal information, Jean-François Cloutier: rprp@gnitic.com.

We reserve the right to change this privacy policy at any time. Changes will be published on our website and take effect upon publication.